Terms & Conditions

01Acceptance of terms

By creating an account, placing an order or using any of our services, you agree to be bound by these Terms, our Acceptable Use Policy and our Privacy Policy. If you are accepting on behalf of a company, you confirm that you have authority to bind that company. If you do not agree, do not use the services.

02Services

We provide single-tenant dedicated servers, network connectivity, IP addresses, IPMI access and optional add-ons such as backup storage, additional IPs and managed support. Hardware remains our property at all times; you receive the right to use it for the duration of your active subscription. Unless you purchase a managed service, you are solely responsible for the operating system, software, configuration and content on your server.

Services are currently provided to existing clients only. New service requests are accepted at our sole discretion. Where you have a signed agreement or written quotation with us, its prices and terms prevail over the list prices shown on this website.

03Account registration

You must be at least 18 years old and provide accurate, complete and current information. You are responsible for keeping your login credentials secure and for all activity under your account. We may request identity or payment verification before provisioning and may decline any order at our discretion.

04Orders, billing & payment

• All prices are listed and invoiced in US dollars (USD) and exclude applicable taxes, which are added where required.
• Services are billed in advance on a monthly or annual cycle. Annual plans receive the discount shown at checkout.
• Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with Section 10.
• Invoices are due on issue. Services with unpaid invoices may be suspended after [5] days and terminated after [14] days overdue.
• Upgrades are charged on a prorated basis for the remainder of the current billing cycle.
• We may change prices for future billing cycles with at least 30 days' written notice.

05Custom configurations

Custom servers are quoted individually. A quote is valid for [14] days and is subject to component availability. Because custom hardware may be procured specifically for you, custom orders may require a minimum term of [3–12] months and/or a non-refundable setup fee, as stated in your quote. Delivery times provided are estimates and not guaranteed.

06Service level agreement

We target 99.99% monthly network availability, measured from our edge routers and excluding scheduled maintenance announced at least 48 hours in advance, emergency maintenance, and outages caused by you, your software or events beyond our reasonable control.

Hardware failures are replaced at no cost, typically within [4] hours of diagnosis. Credits must be requested via support ticket within 30 days of the incident, are applied to future invoices, and are your sole remedy for service unavailability.

07Acceptable use policy

You may not use the services to store, transmit or facilitate:

• Any content or activity that is illegal in the server's location or in your jurisdiction.
• Unsolicited bulk email (spam), phishing, or hosting of sites advertised through spam.
• Malware, botnets, command-and-control servers, or unauthorized scanning and intrusion attempts.
• Denial-of-service attacks or any activity that disrupts our network or other customers.
• Material that infringes intellectual property or privacy rights, or child sexual abuse material.

We investigate abuse reports and may require remediation within a stated time. Serious or repeated violations may result in immediate suspension without refund.

08Bandwidth & fair use

"Unmetered" means we do not charge per gigabyte transferred, up to the port speed of your plan. Sustained usage that degrades network performance for other customers may be rate-limited after notice. Committed-rate (CDR) ports are billed as specified in your order.

09Data, backups & security

You are solely responsible for securing your server and maintaining backups of your data unless you have purchased a backup add-on. We do not access the contents of your server except when required to provide support you request, to investigate abuse, or to comply with law. Upon termination, drives are securely wiped and data cannot be recovered.

10Cancellation & refunds

You may cancel any time from your client area. Cancellation requests must be submitted at least [3] days before the next renewal date and take effect at the end of the paid period. Monthly fees are non-refundable once the billing cycle has started. Annual plans cancelled early are refunded for unused full months minus the annual discount received. Custom orders follow the minimum term in their quote.

11Suspension & termination

We may suspend or terminate services for non-payment, violation of these Terms, fraudulent activity, or where required by law or to protect our network. Where practical we will give notice and an opportunity to remedy before suspension. You may terminate at any time per Section 10.

12Limitation of liability

The services are provided "as is" except as expressly stated in the SLA. To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, including lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid for the affected service in the three (3) months preceding the event giving rise to the claim. You agree to indemnify us against claims arising from your content or your breach of these Terms.

13Governing law

These Terms are governed by the laws of the Republic of Indonesia. The parties will first seek to resolve any dispute amicably; failing that, disputes will be resolved in the District Court of Sleman (Pengadilan Negeri Sleman), Yogyakarta, unless otherwise required by mandatory consumer protection law.

14Changes & contact

We may update these Terms from time to time. Material changes will be notified by email or in your client area at least 30 days before they take effect; continued use after that date constitutes acceptance.